Question 1

Where can I shop your jewelry in person?

Accepted Answer

We are working hard at getting our jewelry into shops across the country, please check out stockist lists for locations where you can see some of our offerings in person. If you are not near a store that carries Love & Nova and you have questions about certain pieces or you need some clarification, please reach out, we will be happy to assist you in your shopping.

Question 2

I am gifting your jewelry, do you offer gift wrapping?

Accepted Answer

All of our pieces are shipped with some sort of packaging that makes them easily giftable. Our Silkies are packaged on a display card with handwritten notes about the gemstones included and then placed inside a branded vellum sleeve, ready to be gifted! Our Peace Seeker Collection is packaged on a small card with a quote and vellum envelope with gemstone information.

Question 3

Why do you not accept returns?

Accepted Answer

Our pieces are made with a commitment to quality, utilizing the finest natural fabrics and stones. Each item, including our jewelry, is a one-of-a-kind creation from a small-batch maker. Because these items can be worn or used, we are unable to accept returns or exchanges. This policy helps us maintain the integrity of our products and ensures that every customer receives a brand-new, unworn piece.

Question 4

Can I request a special length for necklaces?

Accepted Answer

Yes! One for the wonderful perks of handmade is that customization is usually an option. If there is a necklace length that works better for you, just reach out and we will work with you on a custom design.  Not everybody is the same, we totally get that! This goes for any handmade piece from our brand LOVE & NOVA.

Question 5

Do you offer repairs on your silk necklaces?

Accepted Answer

Yes! Just like silk clothing needs special care and can wear quickly if used often, we understand the same can be said for our silk necklaces.  We do offer repairs starting at $15+ plus shipping just reach out and we can determine how much repair may be needed.

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